1. Reading Readiness: Preparing for the Challenge of Reading People 2. Discovering Patterns: Learning to See the Forest, Not Just the Trees 3. First Impressions: Reading Physical Appearance and Body Language 4. Scanning the Environment: Seeing People in Context 5. It's Not What You Say, It's How You Say It: Learning to Hear More Than Just Words 6. Learning to Ask the Right Questions—and Listen to the Answers 7. Why Did You Put It That Way? Finding the Hidden Meanings in Everyday Communication 8. Actions Speak Louder Than Words: Recognizing the Revealing Nature of Behavior 9. Sometimes Things Aren't What They Appear to Be: Spotting Exceptions to the Rules 10. Listening to Your Inner Voice: The Power of Intuition ចែក​រំលែក​ដោយ​ http://kksharing.wordpress.com